Erroneous automated payment emails sent via the enrolment platform

Dear Parents,

During the past 3 weeks our enrolmen system has been sending erroneous atomated emails regarding payments for:

• Transport service, who's fee is paid by the institution parents have selected while applying for transpport
• Canteen service where parents have already asked to be paid via a direct debit payment method 

The system bypassed the settings not to send these parents emails and we have taken all necessary measures to resolve the problem.

Kindly note that:

• Parents who have selected that their employer (EU Institution) is responsible for the transport payer 
• Parents who have send the Mandate of banking domiciliation for the canteen payment

Do not need to make any payments on the enrolment system regarding these services.

If you are one of the parents who received such an email and have stated all the necessary as mention above, then simply disregard the payment emails you have received. 

You can see all other payments by going to the finance section on your enrolment account.

Kind regards,

Your APEEE